Discover Insights in Our FAQ
Got more questions? We are happy to answer all your queries.
Product Information
what kind of classes do you offer?
Our LED displays have brightness levels ranging from 1000 to 10000 nits, with viewing angles between 140° and 160°. The wavelength varies by color, ensuring accurate and consistent display quality.
What cooling system does the display use? Does it need an air conditioner?
Most displays use natural or fan-assisted cooling. High-power models may require air conditioning, especially for outdoor installations in hot climates.
What sizes and resolutions are available for LED video walls?
We offer pixel pitches from P0.9 to P10, suitable for small, high-resolution indoor displays to large outdoor screens.
How long is the lifespan of the display?
Our LED displays have a lifespan of over 100,000 hours, built with high-quality LED components for long-term reliability.
Can the display integrate with an audio system?
Yes, our LED displays can integrate with audio systems for multimedia presentations.
System Information
What is the difference between synchronous and asynchronous systems?
A synchronous system displays content in real time from a PC, ideal for live events. An asynchronous system stores content and can run independently without a continuous PC connection.
What’s the maximum distance between the sending and receiving cards?
The maximum distance is 100 meters using standard Ethernet cables. For longer distances, we recommend fiber optic connections, supporting up to 10 kilometers.
What is the control range for the LED display?
The control range depends on the screen size and pixel density. Our controllers can manage anything from small displays to massive video walls.
Installation & Maintenance
Who will install the display?
We offer installation services or provide detailed manuals and remote support if customers prefer self-installation.
How is the installation structure designed?
We offer customized installation structures, including fixed mounts and hanging systems, ensuring safe and stable installations.
Which is better: concealed or exposed wiring?
Concealed wiring is recommended for aesthetics and safety, especially for indoor installations. Exposed wiring can be used when frequent access is needed for maintenance.
Can the display be maintained from the front if rear access is limited?
Yes, our displays support front-access maintenance, making them ideal for installations with limited rear space.
Is there a specific sequence to follow during installation?
Yes, following the correct installation sequence ensures that each cabinet or module is placed in the right position, especially for larger displays.
After-Sales Service
What is the warranty for LED displays?
Our displays come with a 2-5year warranty, depending on the product. We cover non-human damage repairs during the warranty period.
ow are repairs handled after the warranty period?
After the warranty expires, we provide paid repair services and spare parts to ensure your display continues to perform well.
What kind of training do you provide?
We offer training on operation, maintenance, and troubleshooting. Training can be done on-site or remotely, depending on your needs.
What is the training plan?
Our training plan includes basic operation and content management, as well as advanced maintenance and troubleshooting.
Partnership & Support
What is the minimum order quantity?
No. We believe that big changes start with small initial steps.
What payment methods do you accept?
We accept bank transfers, wire transfers, and other negotiated payment methods based on the order volume and partnership terms.
What are the daily rates for on-site engineers for overseas projects?
It is USD 150 per person per day. This excludes the cost of tickets and accommodation from China to the installation site, which should be covered by the customer.
What ls The Delivery Time?
It depends on the LED display model as well as stock and inventory status. Usually, it is 15-25 days after receipt of payment.
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